Help & information
Frequently asked questions
Quick answers about orders, shipping, returns, our candles, and Rewards.
Help
Quick answers
Orders & shipping
Do you offer free shipping?
Yes. US orders of $75 and over ship free.
How much is shipping on smaller orders?
Orders under $75 ship for a $7 flat rate within the US. Our shipping policy has the details.
Where do orders ship from?
Every order is made and packed by us, a husband & wife team in Palm Coast, Florida.
How do I get help with an order?
Email hello@homeandcedar.com or use our contact form. Include your order number and the email you used at checkout, and we'll help with the next step.
Can I call you?
Yes. Call us at (386) 243-5940, email us, or use the contact form.
Returns
What is your return window?
You can return an order within 30 days of delivery. Email us with your order number to start a return.
Who pays for return shipping?
You pay return shipping.
Where can I read the full refund policy?
Our refund policy has the full terms.
Our candles
What are your candles made of?
100% soy wax with cotton wicks coated in beeswax. Every candle is hand-poured in small batches.
What about your fragrance oils?
Our fragrance oils are formulated without phthalates and made to RIFM and IFRA safety standards.
What sizes do your candles come in?
Five sizes. The 4 oz jar has one wick, and the 10 oz jar has two, in Black Matte or Clear Tumbler. The 16 oz and 26 oz jars have two wicks, and the 18 oz jar has three.
How long does each candle burn?
The 4 oz burns about 20–25 hours and the 10 oz about 40–50 hours. The 16 oz burns about 65–70 hours, the 18 oz about 80, and the 26 oz about 120.
What is the difference between Black Matte and Clear Tumbler?
Both are 10 oz jars with two wicks and about 40–50 hours of burn time. Black Matte is a matte black jar; Clear Tumbler is clear glass. Choose the look that suits your room.
Do your candles come with a lid?
Yes. Every jar comes with a black lid.
How do I care for my candle?
Trim the wick to 1/4 inch before each lighting. On the first burn, let the wax melt across the top of the jar. Burn for no more than four hours at a time, on a heat-safe surface away from drafts, children, pets, and anything flammable. Never leave a burning candle unattended. Our care guide covers every format.
Fragrance
How do I choose a fragrance?
Start with a mood. Our fragrance guide introduces our six collections, and the Scent Library lets you compare every scent by its notes.
What happened to Library + Leather?
Library + Leather has a new name: Library No. 18.
Do you make fragrance without a flame?
Yes. Wax melts, room and linen sprays, reed diffusers, and car diffusers bring the same scents to rooms where a flame isn't right. See them all in Beyond the Candle.
Can I refill my reed diffuser?
Yes. A refill lets you keep your bottle and choose a fresh scent. Read how refills work.
Rewards & wholesale
How do Rewards work?
Every purchase earns 10% back in store credit. Sign in to your account to see and use it. The Rewards page has the full rules.
Do I need to join Rewards?
No. All customers are eligible. Create an account or sign in so your store credit has somewhere to land.
Do you sell wholesale?
Yes. Approved shops order at 50% off retail, with a $250 minimum order. Apply for wholesale.
We're here to help
Still have a question?
Write to us and our Palm Coast team will reply by email. You can also shop by room.
